Frequently Asked Questions

Why can't I log in with my global ID for ETSI access? I used to be able to do this.
Our login system is strictly email based. DENSO will link your your ETSI global ID and password with the email login you provide. If you do not have a valid email on file or have an updated your email address, please fill out the New User Registration Form. After verification of your email address and account, your activation email will then be sent out to you.

I would like to be set up with an ID and password for the website. How do I request one?
In order to use this system, you must be a DENSO authorized wholesale distributor or service dealer. Each user must also have a valid email address in order to access the system. You may request a user id and password by completely filling out the information at the New User Registration Form. Please allow up to 48 hours for your information to be emailed to you. Please click here and fill out the request form.

I am a Central Distributor and I am trying to set up an account for my Service Dealer. Why can't I get it to work properly?
You can no longer register accounts for your SDs. As a Central Distributor or a Service Dealer, each user from any authorized company would have to register an account for themselves. Each individual user must register through the website and set up their own login information.

My old login doesn't work. How do I get my old website access back?
If your email/password combination does not work, we may not have a current email address on file for you. If you have an updated your email address or have forgotten your login information, please fill out the New User Registration Form. Once verified, you will receive an account activation email and you may begin using the website.

I can’t find what I am looking for. How do I contact DPAM?
If you need a Parts List or Test Spec that isn't on the website, please call our hotline at (310) 834-6352 with the part number and application data.
I can't remember my password. Would you please send me a new one?
No problem! Click the Forgot Password tab on the login page and enter the email address you registered with us and we will send an email with instructions on how to reset your password.

Why can't I call DENSO and have them give me my password over the phone?
Unfortunately, we cannot verify who you are over the phone, so it must be done securely through the website.

Why can't I log in using Internet Explorer?

Our website is designed to be utilized with the newest versions of Mozilla Firefox and Google Chrome.